Troubleshooting Guide¶
Signal Pilot indicator issues are addressed in this guide. Common problems and their solutions are covered. Issue not found: Contact Support is available.
🚨 Quick Diagnostic Checklist¶
Before addressing specific issues, this quick checklist can be reviewed:
- TradingView paid subscription active (Essential, Pro, or Pro+)
- Signal Pilot subscription active and access granted
- Using latest indicator version (check version number)
- Browser cache cleared recently
- Sufficient chart history loaded (at least 500 bars)
- Internet connection stable
- TradingView servers operational (check status.tradingview.com)
📊 Signal & Display Issues¶
🔍 Signals Not Appearing on Chart¶
Critical Issue
Symptoms: Indicator loaded but no signals showing
Common Causes & Solutions:
1. Insufficient Chart History¶
Problem: Not enough historical data loaded for indicator calculations
Solution:
1. Scrolling left on chart loads more history
2. At least 500-1000 bars of data is recommended
3. A few seconds can be waited for indicator to recalculate
4. Signals are expected to appear after recalculation
2. Wrong Timeframe for Current Market Conditions¶
Problem: Timeframe too high/low for current volatility
Solution:
Daily chart: Good for trending markets, sparse in ranges
4H chart: Balanced signal frequency
1H chart: More frequent signals
15m chart: Very frequent, best for active markets
Switching timeframes can be tried to see if signals appear.
3. Market in Tight Range¶
Problem: Pentarch detects reversals—no reversals in tight ranges
Solution:
This is NORMAL behavior. Indicators don't force signals.
- Check a different, more volatile symbol
- Wait for breakout or increased volatility
- Or use Janus Atlas for range-based level trading
4. Indicator Not Fully Loaded¶
Problem: Indicator loaded but not calculating
Solution:
1. The indicator can be removed from chart
2. The browser can be refreshed (Ctrl+F5 or Cmd+Shift+R)
3. The indicator can be re-added from Indicators menu
4. 5-10 seconds can be waited for initial calculation
If this approach is still not effective: Indicator version can be checked—outdated versions may have been deprecated.
⚠️ Signals Appearing Then Disappearing¶
Common Confusion
Symptoms: Signals show up during bar, vanish before you can act
Root Cause: This is NORMAL intrabar behavior—not a bug!
Why It Happens: - Indicators calculate on every price tick - Preliminary signals can appear mid-bar - Only CLOSED bar signals are final - This prevents repainting
Solution: Use proper alert settings
Fix Alert Settings:¶
1. Chart can be right-clicked → Add Alert
2. Condition: The indicator can be selected
3. Event: Specific event can be chosen (e.g., "IGN Event")
4. Options: Can be set to "Once Per Bar Close" ← CRITICAL
5. The alert can be created
What "Once Per Bar Close" does: - ✅ Only triggers on confirmed, closed bars - ✅ No disappearing signals - ✅ Reliable, actionable alerts - ❌ Won't notify you of intrabar preliminary signals
Key information: Intrabar signals are "maybe" — closed bar signals are "confirmed."
🎨 Wrong Signal Colors / Visual Issues¶
Display Fix
Symptoms: Signals showing but colors are off or hard to see
Solutions:
Light/Dark Mode Mismatch¶
1. The indicator name on chart can be clicked
2. The "Style" tab can be accessed
3. Colors can be adjusted manually
4. Or the TradingView theme (top-right) can be switched
Overlapping Indicators¶
Problem: Multiple indicators using same colors
Solution:
- Change one indicator's color scheme
- Use different visual styles (shapes vs. text)
- Load fewer indicators on same chart
Tiny Signals / Can't See¶
1. Indicator settings can be accessed
2. "Style" tab
3. "Size" setting can be increased
4. Labels can be enabled/disabled as needed
🔔 Alert Issues¶
🔕 Alerts Not Firing¶
Critical Issue
Symptoms: Alert created but no notifications received
Diagnostic Steps:
Step 1: Verify Alert Is Active¶
1. The "Alert" button (top toolbar) can be clicked
2. The alerts list can be checked
3. The <span class="signal-pilot-brand">Signal Pilot</span> alert can be found
4. It can be ensured it's not expired or paused
Step 2: Check Alert Trigger Condition¶
WRONG: "Any alert() function call"
WRONG: "Every time indicator plots"
RIGHT: "Once Per Bar Close"
RIGHT: Specific event selected (e.g., "IGN Event")
Step 3: Test on Lower Timeframe¶
1. A test alert can be created on 5m or 15m chart
2. Next signal can be waited for (shouldn't take long)
3. Notification receipt can be verified
4. If working: Original alert was set up wrong
5. If not working: Notification settings issue exists
Step 4: Check Notification Settings¶
On Desktop:
1. TradingView → Profile Icon → Settings can be accessed
2. Notifications tab can be opened
3. "Show pop-ups" can be ensured enabled
4. Email address can be checked for correctness
5. Email inbox AND spam folder can be checked
On Mobile:
1. Phone Settings → Apps → TradingView can be accessed
2. "Notifications" can be enabled
3. "Sound" can be enabled
4. "Banners/Alerts" can be enabled
5. "Do Not Disturb" can be checked is off
🔊 Too Many Alerts / Alert Spam¶
Alert Management
Symptoms: Constant notifications, overwhelming
Solutions:
1. Change to Higher Timeframe¶
Currently on 15m? → 1H can be tried
Currently on 1H? → 4H can be tried
Currently on 4H? → Daily can be tried
Higher timeframes = fewer, higher-quality signals
2. Be More Selective with Events¶
Instead of alerting on ALL events:
Bullish bias filtering:
- Alert only on IGN (potential bullish signal)
- Alert only on CAP (exhaustion indicator)
Bearish bias filtering:
- Alert only on WRN (late-cycle warning)
- Alert only on BDN (potential bearish signal)
3. Use Multiple Symbols Smart¶
Creating the same alert on 20 symbols is not recommended.
Better approach:
- Use Augury Grid to scan multiple symbols
- Create alerts only for top 3-5 watchlist symbols
- Rotate symbols weekly based on volatility
4. Add Level Filters¶
Combine Pentarch + Janus Atlas:
- Wait for signal AT key level
- Reduces false signals
- Improves quality
Example filtering approach: Focus on IGN signals within 2% of major support levels
Alerts Triggering on Old Bars¶
Symptoms: Getting alerts for historical bars when indicator first loads
Cause: Alert condition set to "All" bars instead of "Once Per Bar Close"
Solution:
1. The problematic alert can be deleted
2. A new alert can be created
3. "Options" can be set to "Once Per Bar Close"
4. "Only Once" can be ensured NOT checked (unless one-time alert is wanted)
5. The alert can be saved
🔑 Access & Loading Issues¶
❌ "Indicator Not Found" in Search¶
Access Issue
Symptoms: Can't find Signal Pilot indicators in TradingView search
Possible Causes:
1. Access Not Yet Granted¶
Timeline:
- Purchase → Receive email → Provide TradingView username
- Access granted within 24 hours (usually faster)
- Check email for confirmation
Status check:
1. signalpilot.io account dashboard can be logged into
2. "Indicator Access" status can be checked
3. If still pending: Support can be contacted with order number
2. Wrong TradingView Account¶
Was the correct username provided?
Check:
1. TradingView can be logged out of
2. The account provided to <span class="signal-pilot-brand">Signal Pilot</span> can be logged into
3. Indicators can be searched for again
3. Indicator Name Changed/Updated¶
Search terms that work:
- "<span class="signal-pilot-brand">Signal Pilot</span>"
- "Pentarch"
- "Janus Atlas"
- "Omnideck"
Searching just "Pentarch" instead of "Pentarch v1.0" can be tried
4. Private/Invite-Only Script¶
<span class="signal-pilot-brand">Signal Pilot</span> indicators are invite-only.
Explicit access grant is required.
Cannot be found in public indicator library.
Will appear in the user's indicator list after invite.
Indicator Shows "Loading..." Forever¶
Symptoms: Indicator added but stuck on "Loading..." or "Calculating..."
Solutions:
Quick Fix:¶
1. The indicator can be removed
2. The browser can be refreshed (Ctrl+F5 / Cmd+Shift+R)
3. The browser cache can be cleared
4. The indicator can be added again
5. 30 seconds can be waited
If Quick Fix Doesn't Work:¶
Check TradingView Server Status: - Visit status.tradingview.com - Look for ongoing incidents - Wait for resolution if servers are degraded
Different Browser Can Be Tried:
Chrome → Firefox can be tried
Firefox → Edge can be tried
Safari → Chrome can be tried
Some browsers have conflicts with specific scripts
Check Browser Extensions:
Ad blockers and privacy extensions can interfere.
Test:
1. An incognito/private window can be opened
2. TradingView can be logged into
3. The indicator can be tried loading
4. If it works: Extensions can be disabled one by one to find culprit
Indicator Suddenly Disappeared from Chart¶
Symptoms: Indicator was working, now it's gone
Common Causes:
1. Indicator Updated (New Version)¶
Old version deprecated → The new version needs to be added
Solution:
1. Email can be checked for update notification
2. Latest version can be searched for (e.g., "Pentarch v1.0" → "Pentarch v1.1")
3. The new version can be added to the chart
4. Old alerts can be removed
5. New alerts can be created with new version
2. Chart Template Issue¶
If using chart templates/layouts:
1. Saving templates with private indicators is not recommended
2. Templates can't share invite-only scripts
3. Indicators can be added manually to each chart
3. Access Revoked¶
Rare, but happens if:
- Subscription expired
- Payment failed
- Refund processed
Check:
1. Subscription status at signalpilot.io
2. Email for expiration notices
3. Payment method is current
4. TradingView Account Change¶
Switched TradingView accounts?
- Access is per-account
- Need to request access for new account
- Contact support with new username
⚙️ Configuration Issues¶
Settings Not Saving¶
Symptoms: Change indicator settings, they revert when you reload
Solution:
TradingView requires layout SAVE:
1. Indicator changes can be made
2. "Layouts" (top of chart) can be clicked
3. "Save" or "Save As..." can be clicked
4. A name can be given
5. "Save layout" can be clicked
Alternative:
- Changes save automatically per-symbol if layouts aren't changed
- But switching symbols may reset if not saved to layout
Multiple Indicator Instances Showing Different Signals¶
Symptoms: Two instances of Pentarch showing different signals
Cause: Different settings or versions
Solution:
1. Each indicator name can be clicked
2. "Settings" → "About" can be checked for version number
3. Both can be ensured are same version
4. "Inputs" tab can be checked—same settings can be ensured
5. If different: One can be removed and re-added with correct settings
📱 Mobile App Issues¶
📱 Indicators Not Showing on Mobile¶
Mobile Setup
Symptoms: Work on desktop, not on TradingView mobile app
Key information: TradingView mobile app has limitations
Limitations:¶
❌ Cannot ADD new indicators on mobile
❌ Cannot configure indicator settings on mobile
✅ CAN view indicators added on desktop
✅ CAN receive alerts
✅ CAN view charts with indicators
Workaround:¶
1. Indicators can be added on desktop/web
2. Can be saved as layout (e.g., "BTC Pentarch")
3. The TradingView mobile app can be opened
4. Same symbol can be loaded
5. Saved layout can be loaded
6. Indicators will appear
Alerts Not Working on Mobile¶
Symptoms: Receive alerts on desktop, not on phone
Fix Mobile Notifications:
iPhone:
1. Settings → Notifications → TradingView
2. Allow Notifications: ON
3. Sounds: ON
4. Badges: ON
5. Show in Notification Center: ON
6. Show on Lock Screen: ON
Android:
1. Settings → Apps → TradingView
2. Notifications: ON
3. Allow sound: ON
4. Pop on screen: ON
5. Override Do Not Disturb: ON (optional)
In TradingView App:
1. TradingView app can be opened
2. Profile → Settings can be accessed
3. Notifications can be accessed
4. "Push notifications" can be enabled
5. Sounds can be enabled
6. Can be tested by triggering an alert
🔄 Data & Calculation Issues¶
Signals Different Than Expected¶
Symptoms: Signal fired but you disagree with it, or it seems wrong
Key information: Indicators use mathematics, not discretion
Common Misunderstandings:¶
"IGN fired but price didn't go up"
Indicators show POTENTIAL reversals, not guarantees.
- Some signals fail (normal in trading)
- Use risk management
- No indicator is 100% accurate
- Confluence improves odds (add Janus levels)
"Signal happened but I don't see the pattern"
Indicators calculate on multiple factors you may not see:
- Multi-timeframe confluence
- Momentum shifts
- Volume patterns
- Mathematical conditions
Indicator consistency is typically valued—selective signal acceptance can reduce systematic effectiveness.
"Signal seems late"
By design! Wait for bar close = confirmation.
- Early signals = repainting
- Late signals = reliable
- Trade-off for accuracy
Historical Signals Different Than Real-Time¶
Symptoms: Back-testing shows different signals than you remember
Causes:
1. Indicator Updated¶
Newer versions may have improved calculations.
Historical recalculation with new logic = different signals.
This is IMPROVEMENT, not repainting.
- Repainting = changing past final signals
- Update = better algorithm applied to history
2. Not Enough Historical Data¶
Indicator needs sufficient data to calculate properly.
Example:
- Indicator needs 100 bars
- You only load 50 bars
- First signals will be unreliable
Solution: Load at least 500-1000 bars before judging signals.
🌐 Browser & Performance Issues¶
Chart Lagging/Slow with Indicators¶
Symptoms: Chart freezes, slow to respond when indicators loaded
Solutions:
Reduce Indicator Count¶
Loading all 7 indicators on one chart is not a recommended practice.
Commonly recommended maximum: 3 indicators
High performance combo:
- Just Omnideck (it includes everything)
OR
- Pentarch + Janus + one other
Optimize Browser¶
1. Unused tabs can be closed
2. Browser cache can be cleared
3. Unnecessary extensions can be disabled
4. Browser can be updated to latest version
5. Browser can be restarted
Use Lower Timeframe on Clean Chart¶
If 15m chart lags with indicators:
- Move to 1H (fewer bars to calculate)
- Or remove visual indicators
- Keep only alerting indicators
Upgrade TradingView Plan¶
📞 When to Contact Support¶
Contact support if:
- ✅ None of these solutions worked
- ✅ Indicator showing clear calculation error
- ✅ Access issues persisting 48+ hours after purchase
- ✅ Alerts not working after all troubleshooting
- ✅ Billing/subscription questions
How to Contact: - Visit Support & Access page - Include in your message: - Indicator name and version - Screenshot of issue - What you've tried already - TradingView username - Order number (if access issue)
- Comprehensive Troubleshooting Guide: Covers all common Signal Pilot Suite issues including access problems, missing signals, alert failures, indicator errors, performance issues, and TradingView limitations
- Access Resolution Steps: For "Can't access indicators" issues - verify email match, check spam/promotions folders, wait 5-10 minutes after purchase, refresh TradingView, contact support if 48+ hours with no access
- Signal Troubleshooting: Missing signals often caused by incorrect timeframe (use 15m minimum for Pentarch), ranging markets (fewer signals normal), overly strict settings, or HTF filters preventing signals on LTF charts
- Alert Configuration: Ensure "Once Per Bar Close" frequency selected, "Any alert() function call" condition chosen, and alerts set on correct indicator instance - test with simple alert first before complex webhook setups
- Indicator Error Resolution: "Script could not be loaded" usually fixed by removing and re-adding indicator, clearing browser cache, or checking TradingView plan limits on number of loaded indicators
- Performance Optimization: Reduce number of loaded indicators (use Omnideck all-in-one instead of multiple), close unused browser tabs, clear cache, upgrade TradingView plan if on free/basic tier
- When to Contact Support: After trying all troubleshooting steps, for clear calculation errors, access issues persisting 48+ hours, alert failures after troubleshooting, or billing/subscription questions
Next Steps: Review FAQ page for frequently asked questions, or visit Support page if issues persist after troubleshooting.
📚 Additional Resources¶
- FAQ - Frequently Asked Questions
- Quick Start Guide - Getting started tutorial
- Glossary - Terms and definitions
- Non-Repainting Policy - How signals work
- Best Practices - Pro tips
Unresolved issues: Contact Support - Assistance is available.